Shipping policy
Shipping Policy
Thank you for visiting and shopping at Instinct!
Due to Brexit and Pandemic, minor delays may occur on custom and shipping delivery.
How long does my order take to ship?
All orders are processed within 1-3 business days after you received the order confirmation email. Orders are not shipped or delivered on weekends or holidays. We ship our products from 2 warehouses located at UK & Hong Kong. In this way, we can pick the best route to ship to you. We cannot guarantee the exact shipping period as it depends on couriers and customs order processing time. Please note that the time will be longer near holidays of where the warehouse located and destination.
Here are the estimated times:
| Country | Est. Shipping time - Standard |
| UK | 3-6 working days |
| US | 7-14 working days |
| EU | 4-12 working days |
| Canada | 4-10 working days |
| Australia & NZ | 7-14 working days |
| SE Asia | 7-14 working days |
| Japan & Korea | 7-14 working days |
| Country | Est. Shipping time - Express |
| UK | 1-3 working days |
| US | 3-7 working days |
| EU | 2-7 working days |
| Canada | 3-7 working days |
| Australia & NZ | 3-8 working days |
| SE Asia | 2-8 working days |
| Japan & Korea | 2-7 working days |
Please note that the above time does not include processing time. If your country is not listed or you have questions, please feel free to contact us on instagram @instinctbackpack or email - info@instinctbackpack.com
Shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.
You will receive an email with the tracking number to track your order on courier websites.
Please note that courier may contact you through your contact number and email if they cannot reach you. Please keep track of your order to avoid your order being returned if the courier cannot reach you after multiples delivery attempts. INSTINCT is not responsible for shipping charges to re-send your order if it is returned because of incorrect delivery address or failure delivery attempts.
What are import taxes and who pay for them?
If you live outside UK & Hong Kong, your orders will go through custom checks and import tax are calculated by local custom.
Orders from EU countries do not need to pay import tax, but you may be charged with local VAT.
We cannot control the duration of custom checks and the amount being charged.
Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.
Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. INSTINCT cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.
Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to INSTINCT and are usually collected by the carrier on behalf of your local customs authorities.